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Regional Application - Lifesciences

Overall responsibilities

  • Enable scientists by training and helping to develop/implement NGS & molecular biology application workflows
  • Develop and nurture relationships with customers in assigned territory
  • Provide on-site wet lab bench support for Extraction and sequencing workflows, specifically NGS products
  • Includes workflow optimization, validation and troubleshooting
  • Develop and maintain highest possible level of technical knowledge and networking
  • Accompany sales reps in customer laboratories to provide technical and application assistance
  • Work with sales, product mgmt., R&D and key customers on product launches via beta testing support
  • Provide post-sales implementation and troubleshooting support for customers in-person, via phone and email
  • Provide second –tier support for sales and technical support by performing trainings such as train the trainer, seminars for internal and external customers
  • Contribute customer feedback to marketing and product development teams
  • Provide cross-border/district/region support when required
  • Assist in creation and review of technical literature and training resources
  • Create and maintain customer support information using our CRM
  • Manage effective available time and resources
  • Assist in the development and maintenance of reference customers
  • Help develop and create technical application notes, presentations and/or webinars

About You!

  • MSc / PHD in Lifesciences or relevant field
  • At least 3 years of research experience in genomics area with exposure to Illumina, 10x genomics and PCR platform
  • Customer Driven
  • Excellent communication and presentation skills
  • Flexible attitude, proactivity and commitment to delivering results
  • Capable of working independently and as a part of a team
  • Ability to build collaborative, trustworthy relationships across functions and geographies

Biomed Global - Singapore

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