Application Specialist - Clinical

Responsibilities:

• Manage queries from internal and external customers and provide technical support to any problems encountered by users;
• Conducts instrument installation or refresher training;
• To plan, organize and conduct courses/seminar/workshop/ on clinical diagnostic products for customers;
• Work with relevant sales person to meet the sales team’s demonstration commitments;
• To provide technical training to sales representative and collaborate with them in developing and planning of sales & marketing related activities;
• Maintain an in-depth and current knowledge of the users’ application needs;
• Provides regular feedback and reports on market and competitive situations to Sales Managers/ Product Support Manager;
• Prepare weekly activities report to the Supervisor when required;
• Comply with ISO quality management system requirement;
• Perform other related duties and responsibilities as may be required from the Superior from time to time.

Requirements:

• Bachelor degree (Master’s degree is a plus) in Biomedical Sciences or Medical Laboratory Technology. Graduates with CGPA > 3.0 are encouraged to apply. With minimum of 1 year of working experience in application support field or clinical laboratory is required. Solid understanding of current medical laboratory methodologies, protocols and QC will be an advantage.
• 1-2 years in medical laboratories is preferred.
• Effective communication skill to clearly articulate technical & product information to both internal & external customers.
• Responsible, independent, well organized and good team member.
• Proactive in acquiring knowledge related to instruments, reagents, software and clinical diagnostic application.
• Possess own transport and willing to travel; Allowance is given accordingly.
• Position available for Malaysian citizens only.

Biomarketing Services (M) Sdn Bhd - Kuala Lumpur, Malaysia